Our Supporter Promise

Our supporters are key to everything we do. Each year they enable us to continue to deliver our promise of life-long support for all our adoptive families.

Our adopters come forward to offer their homes, their lives and their love to children who’ve had a difficult start in life.

We are incredibly grateful to all of our supporters and we are committed to being fully transparent and accountable about how your donations are used.

Our Supporter Promise clearly outlines our guarantee to you when you choose to support Adoption Focus:

We will value your support

We appreciate all gifts of all values and promise to process your donation promptly and acknowledge it in line with your wishes.

We will respect your privacy

We will never share your details with any other charities or third-party organisations. We will always respect your communication preferences and we promise to keep our records accurate and up to date.

We will respond to your queries

At any time, you can contact Adoption Focus via phone, email or post and we will respond to your queries promptly and professionally. We welcome feedback and regularly use it to improve and enhance our fundraising campaigns.

We will communicate honestly and openly

All of our communications will be honest and truthful. We will share stories of what your support is helping to achieve and provide a true picture of the difference it is making. Unless agreed otherwise, your donations will be put to use where they are needed most.

We are accountable and committed to high standards

Adoption Focus will always strive to ensure that our fundraising activities are legal, open, honest and respectful. We will always act honestly and decently, giving you the information, you need to make an informed choice about your giving.

All funds raised by Adoption Focus will be used to help us continue to provide excellent adoption support for all of our families and to increase opportunities for children.

We are members of the Fundraising Regulator and as members we follow the Code of Fundraising Practice policy on dealing with vulnerable people and ensure all fundraisers, volunteers, external agencies and contractors acting on our behalf do too.

You can read our full privacy policy here.

Get in touch

If you have any questions or concerns, you can call us Monday to Thursday 8.30am–5pm and Friday 8.30am-4.30pm with any questions or queries you may have. If you call outside of these hours, then please leave a message and we will get back to you as soon as possible.

By telephone: +0121 779 0891

By email: Contact Mandi Hine

Thank you to our supporters